Shop policy

This policy covers stickers bought directly from the Toque shop. It is separate from the shopper feature in the Terms of Service, which only records items to a list and sends them to a retailer you choose — that is not a sale by us.

1. Who you are buying from

Toque stickers are sold by CookCredit (Toque is a CookCredit product). The seller of record on your order is CookCredit, and payment is processed by Stripe. Questions about an order go to connectwithus@cookcredit.com.

2. What you are buying

A physical NFC sticker (NTAG213 chip) printed with the icon and colour you choose. Each sticker is blank until you decide what it does in Toque Studio, and you can change what it does later without peeling it off. A phone that reads NFC is needed to tap one; a printed QR fallback is available where offered.

3. Price, tax, and payment

Prices are in US dollars and are shown at checkout. The price you pay is the price and postage displayed before you confirm — nothing is added afterwards. Where sales tax applies it is calculated at checkout from your shipping address. Payment is taken at the time of purchase through Stripe Checkout; we never see or store your full card details.

4. Order confirmation

After payment you receive an email confirmation from connectwithus@cookcredit.com with your order reference and a link to view the order. If you do not see it within a few minutes, check spam, then contact us — your order is safe either way.

5. Dispatch and delivery

• Where we ship: United States addresses only for now.
• When it dispatches: stock designs go out within a few days; specialty and short-run designs are made to order and show a longer lead time on the shop before you buy.
• Delivery: stickers ship by standard US mail; the estimated delivery window after dispatch is shown at checkout. Estimates are not guarantees — carrier timing is outside our control.
• Postage: a flat postage rate is shown at checkout, and postage is free over the basket amount shown there.

6. Changing or cancelling an order

Because orders dispatch quickly, tell us as soon as possible. Before an order has dispatched we will change or cancel it and refund you in full. After it has dispatched, see refunds below.

7. Refunds, replacements, and faults

• Faulty or not working: if a sticker's chip does not read, or the print is defective, tell us within 30 days of delivery and we will send a free replacement or refund it — your choice. You do not need to return a faulty low-cost sticker unless we ask.
• Wrong or damaged item: if you received the wrong design or it arrived damaged, we replace or refund it at no cost to you.
• Did not arrive: if an order has not arrived a reasonable time past the delivery estimate, contact us and we will resend or refund it.
• Changed your mind: contact us. Because each sticker is a low-cost, made-to-order item, change-of-mind returns are handled case by case; we would rather make it right than have you post a sticker back.

Approved refunds go back to your original payment method through Stripe, usually within a few business days of us confirming them.

8. Contact

For anything about an order — a change, a fault, a refund, or a question before you buy — email connectwithus@cookcredit.com with your order reference. We read that inbox and reply.